Refund policy

Returns & Refunds Policy

At Trendify, every purchase is backed by our commitment to quality and customer satisfaction. If you're not completely satisfied with your order, we're here to help.

Return Eligibility

You may request a return within 15 days of the delivery date.

To be eligible for a return, items must be:

Unused and unaltered.
In their original condition.
Returned with all original packaging, dust bags, tags, and accessories (where applicable).

Items showing signs of wear, damage caused after delivery, or missing original packaging may not be accepted.

For hygiene reasons, opened or used fragrances cannot be returned, unless they are defective or you received the wrong item.

How to Request a Return

To initiate a return, please email trendifyhelpline@outlook.com within your 15-day return period and include:

Your order number
The item(s) you wish to return
The reason for your return

Our customer support team will respond within 1–2 business days with return instructions.

Please do not send any items back without prior authorisation, as unauthorised returns may not be processed.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

A defective product
A damaged item
An incorrect item sent by Trendify

We recommend using a tracked and insured shipping service, as Trendify is not responsible for returns that are lost or damaged during transit.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome within 2–3 business days.

If your return is approved:

Your refund will be issued to your original payment method within 7 business days.
Original shipping charges are non-refundable, except where the return is the result of our error.

Please note that your bank or payment provider may require additional time to process and post the refund.